Terms & Conditions
Version 4 · Effective 22 October 2026
These Terms & Conditions (“Terms”) govern access to and use of the SubmitParts platform, the website at submitparts.com, associated SubmitParts digital services and, where made available, official SubmitParts mobile applications (collectively, the “Platform”, “SubmitParts”, “we”, “us”, or “our”).
These Terms constitute a legally binding agreement between you (“User”, “Requester”, “Supplier”, “Buyer”, or “you”, as applicable) and Ayda Cavuldar (SubmitParts Business), operating submitparts.com.
By creating an account, submitting or responding to a Request for Quotation (“RFQ”), accepting a quotation, purchasing a membership or Extra Credit Pack, or otherwise using the Platform, you agree to these Terms and any additional policies or agreements applicable to the particular service you use.
If you do not agree to these Terms, you must not use the Platform.
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- PLATFORM OVERVIEW AND SCOPE
1.1 SubmitParts Platform
SubmitParts is an international business-to-business (“B2B”) digital RFQ, sourcing, communication and marketplace platform for spare parts relating to heavy machinery, commercial vehicles, industrial equipment, automotive applications and related sectors.
The Platform provides digital tools that may allow:
• Requesters to create and publish RFQs for required parts;
• eligible Suppliers to discover RFQs and submit quotations;
• Requesters to compare and evaluate quotations;
• Requesters to accept Supplier offers;
• SubmitParts to record accepted quotations and create Deal / Commercial Agreement records;
• Buyers and Suppliers to communicate using Platform communication tools;
• Suppliers to purchase eligible digital Membership Plans and Extra Credit Packs;
• Users to manage RFQs, quotations, Deals, alerts, memberships and account information; and
• Users to access other Platform functionality made available from time to time.
1.2 Requesters and Suppliers
A “Requester” is a User using the Platform to request quotations for parts.
A “Supplier” is a User using the Platform to submit quotations or offer parts in response to eligible RFQs.
These capabilities are not mutually exclusive. A Supplier may also use Requester functionality where permitted by the User's account and applicable Platform entitlements.
Where a Requester accepts a quotation and proceeds with a commercial purchase, that Requester may also be referred to as the “Buyer”.
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- INDEPENDENT MARKETPLACE MODEL
SubmitParts provides digital infrastructure that facilitates discovery, RFQs, quotations, communications and record keeping between independent businesses.
Unless expressly stated otherwise, SubmitParts:
• does not manufacture, own, purchase, sell, stock, warehouse or possess physical spare parts;
• is not the Buyer or Supplier of parts offered through the Platform;
• does not act as a dealer, distributor, broker, commercial agent or representative of a Buyer or Supplier;
• does not inspect, authenticate, test or certify physical parts;
• does not guarantee the existence, availability, condition, quality, authenticity, title, safety, suitability or compatibility of any part;
• does not guarantee the identity, creditworthiness, licensing, authority or performance of any User;
• does not hold commercial transaction funds in escrow;
• does not collect or process payments for physical spare-parts transactions between Buyers and Suppliers;
• does not receive a sales commission based on the value of physical spare-parts transactions; and
• does not provide freight forwarding, customs clearance, physical delivery or logistics services unless expressly stated otherwise in relation to a separate service.
Any commercial transaction concerning physical goods is entered into directly between the relevant Buyer and Supplier.
SubmitParts is not a party to that underlying sale or supply contract merely because the RFQ, quotation, acceptance, Deal record or communications occurred through the Platform.
SubmitParts may charge and process payments for its own digital Platform services, including eligible Membership Plans, Extra Credit Packs and other Platform services clearly identified as being sold by SubmitParts.
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- ELIGIBILITY AND USER ACCOUNTS
3.1 B2B Purpose
SubmitParts is intended primarily for business and professional use.
Users must be at least 18 years old and have legal capacity to enter into binding agreements.
If you use SubmitParts on behalf of a company or other legal entity, you represent that you are authorised to act for that entity and, where applicable, bind it to these Terms.
3.2 Accurate Account Information
You must provide accurate, current and complete information when registering and maintaining your account.
You must not impersonate another person or organisation or falsely represent your identity, business, authority, location, qualifications or affiliation.
3.3 Account Security
You are responsible for maintaining the confidentiality and security of your account credentials and verification information.
You must promptly notify SubmitParts at info@submitparts.com if you reasonably believe your account has been compromised or used without authorisation.
You are responsible for activities conducted through your account to the extent permitted by applicable law.
3.4 Verification and Account Controls
SubmitParts may use email verification, security controls, fraud prevention systems, bot protection, rate limits, business verification or other reasonable measures to protect Users and the Platform.
Access to certain Platform functionality may depend on account status, membership status, available credits, verification requirements or other Platform entitlements.
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- REQUESTS FOR QUOTATION
4.1 RFQ Information
Requesters are responsible for providing sufficiently accurate information for Suppliers to understand the requirement.
Depending on the request, this may include:
• equipment or vehicle manufacturer;
• model;
• year;
• serial or identification number;
• OEM or reference part number;
• part description;
• required quantity;
• preferred condition;
• delivery destination; and
• relevant photographs, drawings or technical information.
4.2 Genuine Requests
RFQs must represent legitimate sourcing or purchasing activity.
Users must not intentionally create fraudulent, deceptive, abusive or fictitious RFQs, use RFQs to harass Users, manipulate Platform activity, unlawfully obtain confidential information, or systematically extract competitor pricing in violation of these Terms.
4.3 RFQ Allowances
The number of RFQs a User may create is governed by the User's applicable account entitlement, Membership Plan, Extra Credit balance or other allowance displayed or communicated by SubmitParts at the relevant time.
Plan structures, allowances and eligibility may change prospectively.
A change will not retroactively reduce an entitlement already purchased for an active defined membership term unless required by law or agreed with the User.
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- QUOTATIONS AND SUPPLIER RESPONSIBILITIES
5.1 Accurate Quotations
Suppliers must submit quotations in good faith and must take reasonable care to ensure that material quotation information is accurate at the time it is submitted.
Relevant quotation information may include:
• part description or part number;
• quantity;
• unit and total price;
• currency;
• part condition;
• availability;
• delivery or dispatch estimate;
• shipping terms;
• applicable commercial terms; and
• quotation validity period.
5.2 Availability and Ability to Supply
Suppliers must not knowingly quote goods they do not reasonably expect to be capable of supplying.
Availability may legitimately change after quotation submission. Where a material change occurs, the Supplier should notify the Requester promptly where Platform functionality permits.
5.3 Counterfeit, Stolen and Unlawful Goods
Users must not offer, request, quote, advertise, distribute or knowingly facilitate:
• counterfeit goods;
• stolen goods;
• goods fraudulently represented as genuine;
• goods whose sale or export is unlawful;
• goods that infringe applicable intellectual-property rights; or
• goods that cannot lawfully be supplied to the relevant destination.
Suppliers are responsible for accurately describing the manufacturer, origin, condition and status of the goods they quote.
A serious violation may result in restriction, suspension or termination of Platform access and, where legally required or appropriate, reporting to competent authorities.
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- QUOTATION ACCEPTANCE AND DEAL RECORDS
6.1 Acceptance
When a Requester accepts an eligible Supplier quotation through SubmitParts, the Platform may record the accepted quotation and create a Deal / Commercial Agreement record containing relevant information such as the parties, accepted parts, quantities, quoted prices and commercial terms.
6.2 Purpose of the Deal Record
The Deal / Commercial Agreement record documents information relating to the accepted quotation and assists the parties in administering their transaction.
Its creation does not make SubmitParts the Buyer, Supplier, seller, broker, escrow provider, payment intermediary or contracting party for the physical goods.
The Buyer and Supplier remain responsible for confirming any additional commercial terms required for their transaction, including invoicing, payment, shipping, insurance, inspection, warranties, taxes and customs requirements.
6.3 Deal Communications
Where available, Users may use Platform messaging associated with a Deal to communicate about fulfilment, invoicing, delivery, inspection, documentation and related commercial matters.
Users must communicate lawfully and professionally and must not use messaging features for harassment, fraud, spam or unlawful activity.
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- PHYSICAL-GOODS PAYMENTS, SHIPPING AND DUE DILIGENCE
7.1 Direct Commercial Settlement
SubmitParts does not collect, hold or process the Buyer's payment to the Supplier for physical spare parts.
The Buyer and Supplier are responsible for agreeing directly between themselves on the method, timing, currency and conditions of payment for their commercial transaction.
Users should independently assess counterparty and payment risk before transferring funds or shipping goods.
7.2 Shipping and Logistics
The Buyer and Supplier are responsible for agreeing:
• freight and delivery arrangements;
• shipping costs;
• insurance;
• risk of loss;
• inspection arrangements;
• delivery deadlines; and
• any applicable Incoterms or other commercial shipping terms.
7.3 Customs, Import/Export and Taxes
The trading parties are responsible for determining their respective obligations concerning:
• customs declarations;
• import and export controls;
• sanctions and restricted-party requirements;
• licences and permits;
• customs duties;
• tariffs;
• VAT, GST, sales taxes and similar taxes; and
• other governmental charges relating to their physical-goods transaction.
7.4 Buyer Due Diligence
Before making payment, Buyers should independently verify matters relevant to their transaction, which may include Supplier identity, business credentials, banking information, part specifications, compatibility, condition, authenticity, warranties and shipping terms.
Buyers should inspect received goods within a commercially reasonable period and notify the Supplier of discrepancies in accordance with the terms agreed between them.
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- SUBMITPARTS MEMBERSHIPS AND EXTRA CREDIT PACKS
8.1 Digital Services
SubmitParts may charge fees for digital Platform services, including:
• Supplier Membership Plans;
• Extra Credit Packs; and
• other Platform features expressly identified as paid SubmitParts services.
These charges are separate from the value of any physical-goods transaction between Users.
8.2 Membership Duration
Paid Membership Plans are purchased for the duration displayed at checkout or on the applicable plan description.
Membership entitlements may include RFQ allowances, quotation allowances and other Platform features.
Unless expressly stated otherwise at the time of purchase, Membership Plans are not automatically renewed or automatically billed.
A User wishing to continue a membership after its applicable term may purchase or renew an eligible plan in accordance with the options then available.
8.3 Active Membership Renewals
Where the Platform permits renewal of an active Membership Plan, the applicable additional membership period may be added to or calculated from the existing membership expiry date in accordance with the Platform rules displayed at purchase.
8.4 Plan Changes
SubmitParts may change future Membership Plans, prices, features, allowances or Extra Credit Pack offerings.
Changes apply prospectively and do not retroactively alter an already purchased active entitlement except where required by law, necessary to address misuse or security issues, or expressly agreed with the User.
8.5 Membership and Refund Rules
Additional terms concerning paid Platform services are set out in the Membership & Subscription Terms and Cancellation & Refund Policy.
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- PROHIBITED CONDUCT
Users must not:
• use false or misleading identity or company information;
• engage in fraud or attempted fraud;
• create deceptive RFQs or quotations;
• offer prohibited, counterfeit, stolen or unlawfully supplied goods;
• upload malicious software or harmful code;
• attempt unauthorised access to accounts, systems, databases or infrastructure;
• circumvent security controls, access restrictions, rate limits, quotas or membership controls;
• scrape, crawl, harvest or systematically extract Platform data without authorisation where prohibited by law or these Terms;
• interfere with Platform operation or security;
• use another User's information for unrelated spam or unsolicited schemes;
• upload content that unlawfully infringes intellectual-property or privacy rights;
• threaten, harass or abuse another User; or
• use SubmitParts for unlawful purposes.
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- INTELLECTUAL PROPERTY AND THIRD-PARTY MARKS
10.1 SubmitParts Intellectual Property
Subject to third-party rights, the Platform software, interfaces, SubmitParts branding, original graphics, layouts and other proprietary Platform materials are owned by or licensed to SubmitParts and are protected by applicable intellectual-property laws.
Nothing in these Terms transfers ownership of SubmitParts intellectual property to a User.
10.2 Manufacturer Names, Brands and Part Numbers
The Platform may contain references supplied by SubmitParts or Users to equipment manufacturers, vehicle manufacturers, brands, models, trademarks, part numbers, specifications and other third-party identifiers.
Such references may be used for identification, search, sourcing, descriptive or compatibility purposes.
Third-party trademarks and other intellectual property remain the property of their respective owners.
Unless expressly stated otherwise, the appearance or reference to a third-party manufacturer, trademark or brand on SubmitParts does not imply sponsorship, endorsement, authorisation, partnership or affiliation with SubmitParts.
Users are responsible for ensuring that content they upload or submit does not unlawfully infringe third-party rights.
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- USER CONTENT, COMMUNICATIONS AND REVIEWS
11.1 User Content
Users may provide information or content through RFQs, quotations, attachments, messages, reviews and other Platform functionality.
Users retain their rights in content they own.
By submitting content to SubmitParts, the User grants SubmitParts a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and technically transmit that content only to the extent reasonably necessary to operate, secure, administer, support and improve the Platform, comply with legal obligations, and provide the functionality requested by the User.
11.2 Private Communications
Private or account-restricted communications are not made public merely because they are processed through SubmitParts.
SubmitParts may access, preserve or process communications where reasonably necessary to provide the service, investigate security or abuse, enforce applicable rules, resolve Platform-related issues, or comply with legal obligations.
Processing of personal data is further described in the Privacy Policy.
11.3 Ratings and Reviews
Where available, Users may submit ratings and reviews following eligible Platform interactions.
Reviews must relate to genuine experiences and must not be knowingly false, defamatory, threatening, coercive, manipulated or retaliatory.
SubmitParts may moderate, restrict or remove content that violates applicable policies or law.
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- PLATFORM PAYMENTS
Payments made directly to SubmitParts for Membership Plans, Extra Credit Packs or other SubmitParts digital services may be processed through payment methods or third-party payment providers made available by SubmitParts.
Payment availability may vary by country, currency, service or account.
Payment providers may process information under their own terms and privacy policies.
Rules concerning cancellations, refunds, duplicate charges and eligible payment corrections are described in the Cancellation & Refund Policy and, where applicable, the Membership & Subscription Terms.
Nothing in this section means SubmitParts processes the separate payment between a Buyer and Supplier for physical spare parts.
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- SUSPENSION, RESTRICTION AND TERMINATION
SubmitParts may restrict, suspend or terminate access to some or all Platform services where reasonably necessary, including where:
• a User materially breaches these Terms or another applicable Platform agreement;
• fraudulent, deceptive or abusive conduct is suspected;
• counterfeit, stolen or unlawful goods are involved;
• Platform or payment abuse occurs;
• security or integrity of the Platform is threatened;
• required verification is not completed;
• continued access may expose SubmitParts or Users to legal or security risk; or
• action is required by law, court order or competent authority.
Where appropriate and reasonably practicable, SubmitParts may provide notice or an opportunity to remedy a breach. Immediate action may be taken where necessary for security, fraud prevention, legal compliance or protection of Users.
Termination does not extinguish rights, payment obligations, liabilities or contractual obligations that accrued before termination.
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- DISCLAIMERS
14.1 Platform Availability
To the maximum extent permitted by applicable law, SubmitParts is provided on an “AS IS” and “AS AVAILABLE” basis.
SubmitParts does not guarantee uninterrupted availability, error-free operation, continuous access or that every RFQ will receive quotations or result in a successful transaction.
14.2 User and Product Information
Information concerning RFQs, quotations, parts, Suppliers and Buyers may be supplied by Users.
SubmitParts does not independently guarantee the accuracy, completeness or reliability of User-provided information.
14.3 Physical Parts
Because SubmitParts is not the seller or supplier of physical parts, SubmitParts does not provide warranties concerning the merchantability, satisfactory quality, fitness for purpose, compatibility, condition, title, authenticity or performance of physical goods supplied by independent Suppliers.
Nothing in these Terms excludes a responsibility that cannot lawfully be excluded.
Additional information is contained in the Disclaimer.
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- LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SubmitParts and its operator will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss arising from use of the Platform or an independent transaction between Users, including loss of profit, revenue, opportunity, data, production time, machine availability or business interruption.
To the maximum extent permitted by applicable law, SubmitParts' aggregate liability arising from its own digital Platform services will not exceed the greater of:
- the amount of fees actually paid by the affected User to SubmitParts for digital Platform services during the twelve (12) months immediately preceding the event giving rise to the claim; or
- USD 100.
This limitation does not apply to liability that cannot lawfully be excluded or limited under applicable law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability to the extent that exclusion or limitation is prohibited by applicable law.
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- INDEMNIFICATION
To the extent permitted by applicable law, a User agrees to indemnify and hold harmless SubmitParts and its operator from third-party claims, losses, liabilities, damages and reasonable costs arising directly from:
• the User's material breach of these Terms or another applicable Platform agreement;
• unlawful or infringing content submitted by the User;
• fraud, misrepresentation or unlawful conduct by the User;
• goods supplied, sold, purchased or represented by the User;
• the User's breach of applicable customs, import/export, sanctions, tax or intellectual-property laws; or
• a commercial transaction to which the User is a party and SubmitParts is not.
This section does not require a User to indemnify SubmitParts for losses caused by SubmitParts' own fraud, wilful misconduct or liability that cannot lawfully be excluded.
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- PRIVACY, COOKIES AND DATA PROCESSING
SubmitParts processes personal information in accordance with its Privacy Policy.
Cookies, local storage and related technologies are described in the Cookie Policy.
Where consent is required for optional technologies, Users may be provided with appropriate consent controls.
Users should review these policies to understand how information is collected, used, retained, disclosed and protected.
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- ELECTRONIC COMMUNICATIONS
By using SubmitParts and providing electronic contact information, you acknowledge that Platform-related communications may be delivered electronically where permitted by law.
These communications may include:
• account verification;
• password and security notices;
• RFQ notifications;
• quotation notifications;
• Deal-related notifications;
• membership and payment communications;
• administrative notices;
• policy or legal notices; and
• other service-related communications.
Users are responsible for maintaining accurate contact information and checking communications sent to their registered email address and Platform account.
Marketing communications, where used, will be handled separately in accordance with applicable law and available preferences.
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- CHANGES TO THESE TERMS
SubmitParts may update these Terms from time to time to reflect changes in Platform functionality, business operations, legal requirements, security requirements or applicable policies.
Each published version may carry a version identifier and effective date.
Where a change is material or where applicable law requires renewed consent, SubmitParts may provide notice and/or request acceptance before the updated Terms apply to the affected User or activity.
Changes will not retroactively alter completed transactions or previously acquired contractual rights except where required by law or expressly agreed.
The version applicable to a particular activity or consent may be recorded by SubmitParts for legal and audit purposes.
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- GOVERNING LAW AND JURISDICTION
These Terms and disputes arising from them shall be governed by the laws of Türkiye, without regard to conflict-of-law principles.
Subject to any mandatory jurisdiction or legal rights that cannot lawfully be excluded, disputes arising from these Terms or use of SubmitParts shall be subject to the competent courts and enforcement offices of Ankara, Türkiye.
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- SEVERABILITY AND NO WAIVER
If a provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Failure by SubmitParts to enforce a provision on one occasion does not constitute a waiver of that provision or the right to enforce it subsequently.
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- RELATIONSHIP WITH OTHER SUBMITPARTS POLICIES
These Terms should be read together with the policies and agreements applicable to the relevant User or service, including:
• Privacy Policy
• Cookie Policy
• Supplier Agreement
• Buyer Agreement
• Membership & Subscription Terms
• Cancellation & Refund Policy
• Disclaimer
Where a specific agreement applies to a particular service or role, its more specific provisions will govern that subject matter to the extent of an inconsistency with these general Terms.
For example:
• the Membership & Subscription Terms govern specific Membership and Extra Credit Pack matters;
• the Supplier Agreement governs Supplier-specific Platform obligations;
• the Buyer Agreement governs Buyer/Requester-specific commercial participation; and
• the Cancellation & Refund Policy governs eligible refunds and cancellations relating to payments made directly to SubmitParts.
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- CONTACT INFORMATION
SubmitParts
Ayda Cavuldar (SubmitParts Business)
Website: submitparts.com
Email: info@submitparts.com