REFUND POLICY
Effective Date: 01 January 2026
This Refund Policy forms part of the Terms of Service of SubmitParts, operated by Ayda Cavuldar (SubmitParts Business).
By purchasing a membership or using paid services offered through SubmitParts, you agree to the terms of this Refund Policy.
- Nature of Service
SubmitParts provides digital, subscription-based membership services that enable suppliers to access and respond to Requests for Quotation (RFQs) and use related platform features.
SubmitParts does not sell physical products and does not participate in transactions between buyers and suppliers.
All membership fees paid to SubmitParts are payments for digital platform access and membership services only.
- Membership Services
Supplier memberships may include access to:
• RFQ listings
• Supplier dashboards
• Messaging features
• Notifications and alerts
• Quote submission functionality
• Other platform features available under the selected membership plan
Membership services become active immediately upon successful payment unless otherwise stated.
- General Refund Policy
Due to the digital nature of our services and the immediate activation of membership access, membership purchases are generally non-refundable once access to the service has been granted.
Users acknowledge that access to digital membership features begins immediately after activation.
- Exceptional Refund Requests
Refund requests may be considered on a case-by-case basis under exceptional circumstances, including:
• Duplicate payments
• Verified technical issues preventing access to membership services
• Unauthorized or fraudulent transactions (subject to investigation)
• Billing errors caused by SubmitParts
Submitting a refund request does not guarantee approval.
- Refund Request Deadline
All refund requests must be submitted within seven (7) calendar days of the original transaction date.
Requests received after this period may not be eligible for review.
- Non-Refundable Situations
Refund requests may be denied where:
• Membership access has been substantially used
• RFQs have been viewed through paid membership access
• Quotes have been submitted
• Buyers or suppliers have been contacted through membership features
• The account has violated the Terms of Service
• Evidence of abuse, misuse, or fraud exists
• The request falls outside the eligibility period
- Membership Cancellation
Users may cancel future membership renewals at any time.
Cancellation prevents future charges but does not automatically create eligibility for a refund of current membership fees already paid.
Unless otherwise required by law, membership fees already paid remain non-refundable.
- Transactions Between Users
SubmitParts is not responsible for product transactions conducted between buyers and suppliers.
Refund requests relating to:
• Product purchases
• Product quality
• Shipping issues
• Delivery delays
• Customs issues
• Payment disputes between users
must be resolved directly between the parties involved.
SubmitParts does not process or refund payments made between buyers and suppliers.
- Evaluation Process
All refund requests are reviewed individually.
SubmitParts reserves the right to:
• Request additional information
• Request proof of payment
• Investigate account activity
• Approve or deny requests at its sole discretion where permitted by law
- Payment Processing
Approved refunds will be issued to the original payment method whenever possible.
Processing times depend on the payment provider and financial institution involved.
SubmitParts is not responsible for delays caused by payment processors, banks, or card issuers.
- Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time.
Updated versions become effective upon publication on submitparts.com.
- Contact Information
SubmitParts
Website: https://submitparts.com
Email: info@submitparts.com